Purchase terms and refunds

The seller is the event's organizer: the bar, an association, a company or a promoter. Its name is shown on the event page, before payment, on your confirmation and on your ticket.

Hostasoirée is a technical intermediary. It collects payment on the organizer's behalf and passes the funds on. It does not organize the event, does not sell alcohol and is not the bar.

Before you confirm, the platform shows you:

• the organizer's name and, when known, its address;
• the bar's name and address;
• the date, door time and minimum age if there is one;
• the price breakdown: the all-in price of each ticket, the number of tickets, sales taxes if any, and the total;
• the organizer's cancellation and refund policy;
• your name and email, as the tickets will be issued.

A "Review my order" step lets you correct everything before confirming. Nothing is charged until you press "Confirm and pay".

The price shown for a ticket is the all-in price: it includes the price set by the organizer and the platform's service fee. Only GST and QST may be added, and only if the organizer is registered; they are then shown before payment.

Amounts are in Canadian dollars.

Payment is made by credit card, or by a digital wallet backed by a card. Payment is processed by a specialized provider; Hostasoirée neither sees nor stores your card number.

Free tickets are reserved the same way, without payment.

As soon as payment is accepted, you receive by email a confirmation that restates the whole order: seller, event, venue, date, tickets, detailed price, refund policy, and a link to your tickets. Keep it; it is proof of your purchase.

If you do not receive it within the hour, check your junk folder, then write to us with the email used at purchase.

The ticket is in your name and for single use. It carries a code that is validated only once at the entrance. Show it on your phone or printed.

When the event is 18+, photo identification is required at the door. Without it, or if you are under the required age, entry is refused and the ticket is not refunded, unless the organizer's policy says otherwise.

The organizer and the bar may refuse entry or ask a person to leave for reasons of safety, capacity or behaviour, within the law. The platform plays no part in these decisions.

If the event is cancelled by the organizer, you are refunded in full, service fees included, to the payment method used. You do not have to ask: the refund is started as soon as the event is cancelled and you are told by email. How soon it shows on your statement depends on your bank, generally five to ten business days.

If the date or venue changes materially after your purchase, you may request a full refund before the new date.

Outside a cancellation, the organizer's refund policy applies. It is shown to you before payment and restated in your confirmation. Some organizers refund up to a few days before the event, others do not refund at all: read it before buying.

To request a refund provided for by that policy, write to the organizer at the address on your confirmation. It replies and, where applicable, the refund goes to the original payment method.

Nothing in that policy reduces the rights the Consumer Protection Act gives you, in particular if the event does not take place or does not match what was advertised.

If you are entitled to a refund and the seller has not issued it within 15 days of your request or of the cancellation, you may ask your credit card issuer to reverse the transaction (chargeback). The request is made in writing to the issuer, within 60 days after that 15-day period, with the order details: seller, date, amount, reason.

Write to us first if you wish: we can issue the refund on the organizer's behalf when its obligation is clear.

Reselling a ticket above the price set by the organizer is prohibited. Hostasoirée does not organize any resale and does not guarantee a ticket bought anywhere but on the platform.

You may give your ticket to another person at the price paid or for free; the person who shows up must then meet the same entry conditions.

For a question about the event itself (program, admission, refund under the organizer's policy), write to the organizer at the address on your confirmation.

For a question about your payment, your ticket or your personal information, write to [SENSITIVE].

If a disagreement persists, you may contact the Office de la protection du consommateur du Québec.